Evaluating customer engagement cloud solutions: Key questions to ask


This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.

Choosing the wrong cloud service for customer engagement and business communications can be costly for high-growth digital businesses.  Just ask someone that made the migration and then needed to bring some functions back. 

Bringing things back in-house means large capital expenses and a number of other costly and time-intense investments. Likewise, starting the search over for another cloud offering means a loss of time and money.

But new customer engagement and business communications solutions are emerging to address these issues head on and deliver what everyone has come to expect from the cloud—unlimited scale, unmatched resiliency, broad functionality and rapid, continuous innovation.

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