Microsoft wants to help small businesses book appointments online


Small business owners are getting a new feature tailored just for them in Microsoft Office 365 — a full-service system for scheduling appointments for their services over the internet.

Microsoft Bookings is a new service that makes it possible for business owners to create their own scheduling page, and then let potential customers make an appointment online. It’s supposed to be a boon for businesses used to running that process through a series of emails, phone calls, or text messages.

Customers will be able to look at a list of prices, and then schedule time for an appointment with a list of employees. Bookings will then email the customers a confirmation including an invitation they can put on their calendars.

On the back end of the system, business owners will be able to see a calendar with all of the appointments scheduled through Bookings, across all of the employees that they manage. It’s also possible to reschedule, cancel, or re-assign appointments from that screen as well. 

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