A better way to monitor the end-user experience


The concept of user performance management (UPM) is easy to understand but very difficult to implement. The Holy Grail of UPM would be a single, unified dashboard where IT operations would be able to “see” the status of every user. If a website were taking too long to load or an application were performing poorly, the operations staff could click on that user and immediately see where the problem is. 

One challenge for IT departments is that today’s user isn’t always a person. Thanks to the rise in the number of Internet of Things (IoT) devices, “headless” clients that provide critical services to users now pump data through the network. For example, medical devices deliver time-critical information that can be the difference between life and death. Getting a grip on how these headless devices are performing on the network has become a daunting task for IT staff. 

Delivering a true view of user performance is something the industry has been working on for decades with big shifts coming from start-ups that take a different view of the problem. 

Nyansa, a Silicon Valley–based startup, is one company leading innovation in the area of UPM. Its technology leverages sophisticated analytics algorithms, cloud computing and machine learning to measure every user network transaction, yielding insights, patterns and trends that can be used to quickly understand the impact of any infrastructure anomalies affecting end-user performance on the network. One area of IT infrastructure that Nyansa has focused on is understanding enterprise access and the impact it has on user performance. 

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