Massive British Airways IT outage shows hacking isn’t the only enterprise risk


It was a busy holiday weekend, and Great Britain’s national flag carrier was forced to ground all flights out of London’s two main airports, Heathrow and Gatwick—which affected the airline’s operations around the world. Oh, and the incident also affected British Airways’ call centers and online booking sites, making the situation even more frustrating for stranded passengers.

Most operations have now been restored, the airline says, but more than 1,000 flights were canceled and 75,000 passengers stranded. 

But here’s the thing: The problems weren’t due to some evil cyber attack or ransomware assault. Nope, it was just another “global IT system failure,” reportedly British Airways’ sixth such incident in the last year alone!

Power supply issue blamed

As the chaos continued, British Airways CEO Alex Cruz laid the cause on a relatively short power surge that was so strong it affected the ability of a backup system to start up properly for several hours, possibly affecting data sychronization. Cruz declined to say where problem was located, and the BBC reported that Cruz is resisting calls to resign over the incident.

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