Getting data center managers & C-Suite on the same page for DCIM implementation

In any enterprise – large and small – bottom-line ROI is arguably the biggest factor driving business decisions. Whether switching from PCs to Macs, investing in new travel and expense management software or integrating data center solutions, every business unit, from HR to sales and IT, must prove the value that new processes and offerings will have on the enterprises’ bottom line. The problem? Getting buy-in from all business groups, from the C-Suite on down, can be a serious undertaking often halting or ceasing potential implementation. When it comes to the data center, no one knows this better than data center managers who must work tirelessly with C-Suite to showcase the value and benefits of next generations data center software solutions.

To shed light on motivations (or lack thereof) behind implementing a data center infrastructure management (DCIM) solution from both perspectives, Intel DCM and Schneider Electrics joined forces on research commissioned by Morar Consuluting to dig a little deeper on the data center manager and c-suite divide.

Understanding the divide

The 2017 DCIM Deployment Survey, which surveyed 201 CIOs, CTOs and senior data center managers across the US and UK, clearly highlights the need for better communication between the C-Suite and data center/IT teams as protities for implementations of DCIM solutions varies based on title. In fact, 38 percent of CIO’s and CTO’s surveyed viewed cost saving as their top benefit for implementation, compared to just 21 percent of data center managers. Adversely, nearly 40 percent of data center managers surveyed viewed freeing up their free time through automation processes as a top benefit, compared to just 20 percent of CIO’s/CTO’s. Additionally, when it comes to improving management of data center capacity, the C-Suite is much more concerned than data center managers.

When taking a step back, it’s not surprising why these two groups would have different opinions on the benefits regarding implementation of a DCIM solution. The C-Suite values the bottom line cost savings of a solution, while IT teams and data center managers value factors that will impact their daily workflow like increasing automation in order to cut down on manual processes. These differences in opinion regarding the benefits of implementation shouldn’t deter the C-Suite and data center managers from having a conversation around implementation, however it seems that it does, as a third of C-level managers state that they lack necessary education on the value of a DCIM solution.

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