Cisco AI-driven services help close widening IT skills gap

The drive to digital transformation is causing the world to move faster than ever. And it seems businesses are experiencing a huge case of “fear of missing out” (FOMO) and adopting new technologies at a dizzying pace.

A few years ago, only a few companies had invested in the Internet of Things (IoT), software-defined networking (SDN), cloud services and DevOps. Today, they’re rapidly becoming the norm, and it’s difficult, if not impossible, for IT to maintain the current environment.

Doing things manually no longer works. An experienced engineer used to be able to look at router logs, TCP dumps or other data and figure out what was going on and find the source of a problem. But now, so much data is being generated from so many sources that even the best engineers can’t keep up and know the network like they used to. 

Simultaneously, the network has grown in importance. Most digital initiatives are highly dependent on the network to be available and to perform well. For example, a retailer may implement video to enable customers to talk to remote experts. If the network is down or congested, the service doesn’t work. Network outages mean lost revenue, brand damage and possibly lost customer loyalty.

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