Cisco CEO: Webex service outage ‘unacceptable’


Cisco Webex users continue to experience intermittent problems today, some 24 hours after a complete outage of the collaboration system started – a situation that prompted company CEO Chuck Robbins to Tweet:

The @webex outage today is unacceptable, and we apologize for the disruption caused to you, our customers. Webex Meetings is now functional. Our engineers are working to restore Webex Teams and ensure this doesn’t happen again. Thank you for your patience & trust.”

According to the company’s website, a major outage began at 0122 GMT on Sept. 25, 2018, and shut down all Webex services, including Calling, Meetings, Control Hub, Hybrid Services, and Team.   

At the time, the company stated: “Webex Teams services are currently impacted by an ongoing service outage. Engineering resources are online and working to restore services. We apologize for the impact and all hands are on deck to restore Teams, Meetings, Calling, Care and Context services.”

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