How DevOps, agile spurred Slack enterprise adoption

If Jennifer Manry has her way bots will automate much of the repetitive and onerous workplace activities that consume her Capital One colleagues’ time and effort. But until then the bank’s vice president of workforce technology is busy helping 40,000 employees get more comfortable with new software from Slack, which allows corporate workers to instant message each other and share documents, files and other content.

Capital One deployed Slack in mid-2016 and it quickly become the preferred tool for the IT department, which is embracing agile software development and DevOps principles that require close collaboration between software developers and product managers.

Capital One.

Jennifer Manry,  vice president of workforce technology at Capital One.

“The teams were requesting and hankering for a way to have the fluid flow of information, the real-time interaction and the high collaboration they would have if they were all sitting in one location,” Manry says.

Slack is money for Capital One

The uptick led Capital One to join IBM and PayPal as one of the first corporations to adopt Slack Enterprise Grid. Made generally available last week, Enterprise Grid allows business administrators to set up each team inside their organization with their own Slack instance. Those workspaces can then be linked using shared channels, and all of the people inside an enterprise can direct-message one another, even if they’re not part of the same workspace.

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