End-to-end data, analytics key to application performance


As someone who used to work in corporate IT, I can attest to the fact that in general, workers and IT are at odds most of the time. Part of the problem is the tools that IT uses has never provided the right information to help the technical people understand what the user is experiencing.

That is why help desks are often referred to as “the no help desk” or “helpless desk” by the internal employees. Users call the help desk when an application isn’t performing the way it should, and IT is looking at a dashboard where everything is green and indicates things should be working.

Traditional network management tools don’t provide the right information

The main reason for this mismatch is that traditional network management tends to look at the IT environment through the lens of infrastructure instead of what the user experiences. Looking at specific infrastructure components doesn’t provide any view of the end-to-end environment, leading to a false sense of how things are running.

Also, because of the volume of data, many management tools tend to periodically sample the data instead of capturing everything. This can give misleading information, as it doesn’t show the bursty traffic that occurs only occasionally but can cause applications to perform sub-optimally.  

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