BMC retools its service management offerings for AI, cloud era

Many if not most large enterprises run hybrid computing environments and are looking for management software flexible enough to run in and manage assets across private and public clouds.

Against this backdrop, BMC has rebuilt its venerable IT service-management product suite to run on a range of cloud platforms while incorporating machine learning to enhance predictive-analysis capabilities.

The BMC Helix Cognitive Service Management is a software-as-a-service (SaaS) offering that runs on Amazon Web Services as well as BMC’s own cloud. It will be available for Azure in the fourth quarter and for Google Public Cloud at the end of the year or beginning of next year, BMC said.

The software is designed to manage applications, IT services and the infrastructure underneath those services. It’s meant to help data-center personnel, developers and line of business managers request, provision, automate  and optimize applications and services.

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